Faculty of Economics and Business (FEB), Universitas Sebelas Maret (UNS), organized an Employee Performance Improvement Training. The training, which aims to enhance service quality, is conducted on Friday, October 17, 2025, at the Soedarah Soepono Building Auditorium, FEB UNS. The activity is a regular agenda initiated by the Non-Academic Affairs Division of FEB UNS as part of continuous efforts to strengthen the competence and professionalism of academic support staff.

In his opening remarks, Sutaryo, S.E., M.Si., Ph.D., Ak., CA., CRA., CRP., ACPA, Vice Dean for Non-Academic Affairs of FEB UNS, emphasized the importance of commitment and responsibility among all staff members in providing the best service to the academic community and the public. He stated, “This type of training will be conducted continuously for at least four times a year, each with a different theme. There should be no reason to stop learning, whether one is approaching retirement or already senior, because we are all service providers who must deliver the best service, speak courteously, and behave properly. While we receive compensation, we must also demonstrate performance.”

The training featured two speakers. The first session was delivered by Eko Rahayuningsih, S.E., Akt., M.Si., M.Acc., CA., ASEAN., CPA., CGAA., CHRMP., CCMs., CRMP., presenting material on Optimizing Human Resource Performance to Enhance Service Quality. In her presentation, she highlighted the need to transform human resource management from a traditional human resources approach to human capital, where employees are recognized not merely as production factors but as valuable organizational assets.

She explained, “Every expenditure on human resources is not merely a cost but an investment. When employee performance aligns with organizational objectives, efficiency, productivity, and public service quality will improve.”

The second session was delivered by Heri Susilo, a happiness motivator and author of Happiness at Work, who presented material titled Living Happily, Living Meaningfully. Conducted in an interactive format through games, reflection, and team activities, the session created an engaging and meaningful training atmosphere.

Heri emphasized that happy employees tend to be more productive, creative, and positively contribute to their work environment. He stated, “Good performance is born from happy employees. Workplace happiness is built on three pillars: meaning, engagement, and positive emotion. Happy employees will work with integrity, discipline, and a collaborative spirit.”

The training program was conducted interactively through discussions, reflections, and experience-sharing among staff members. The event also served as an opportunity for academic support staff to strengthen their commitment to service excellence and to cultivate an adaptive work culture responsive to organizational change.

Through this training, FEB UNS strives to foster a productive, inclusive, and service-oriented work environment focused on improving the quality of public service delivery.

This initiative aligns with the university’s commitment to supporting the Sustainable Development Goals (SDGs), particularly SDG 4 on Quality Education through staff competence development, and SDG 8 on Decent Work and Economic Growth through the advancement of professional and competitive human resources.