{"id":41957,"date":"2026-07-22T16:55:14","date_gmt":"2026-07-22T09:55:14","guid":{"rendered":"https:\/\/feb.uns.ac.id\/feb\/?p=41957"},"modified":"2026-07-27T16:59:23","modified_gmt":"2026-07-27T09:59:23","slug":"pelayanan-hebat-dimulai-dari-sdm-berkualitas-feb-uns-gelar-pelatihan-pelayanan-prima-dan-komunikasi-publik","status":"publish","type":"post","link":"https:\/\/feb.uns.ac.id\/feb\/pelayanan-hebat-dimulai-dari-sdm-berkualitas-feb-uns-gelar-pelatihan-pelayanan-prima-dan-komunikasi-publik\/","title":{"rendered":"Pelayanan Hebat Dimulai dari SDM Berkualitas, FEB UNS Gelar Pelatihan Pelayanan Prima dan Komunikasi Efektif"},"content":{"rendered":"

Fakultas Ekonomi dan Bisnis (FEB) Universitas Sebelas Maret (UNS) menyelenggarakan Pelatihan Pelayanan Prima dan Komunikasi Efektif bagi Tenaga Kependidikan pada Senin (20\/7\/2026) di Ruang Classroom 2 Lantai 5 UNS Tower.<\/p>\n

Kegiatan ini bertujuan meningkatkan kompetensi tenaga kependidikan dalam memberikan layanan yang profesional sekaligus membangun kemampuan komunikasi publik yang efektif dalam mendukung pelayanan kepada sivitas akademika dan masyarakat.<\/p>\n

Pelatihan dibuka oleh Wakil Dekan Bidang Akademik dan Penelitian FEB UNS, Prof. Tri Mulyaningsih, S.E., M.Si., Ph.D.<\/p>\n

\"\"<\/p>\n

Dalam sambutannya, Prof. Tri menegaskan bahwa perguruan tinggi merupakan institusi yang bergerak di bidang jasa sehingga kualitas pelayanan menjadi salah satu faktor utama dalam membangun kepercayaan masyarakat.<\/p>\n

Menurutnya, seluruh tenaga kependidikan memiliki peran strategis dalam menciptakan pengalaman layanan yang positif bagi mahasiswa, orang tua, calon mahasiswa, alumni, maupun para mitra.<\/p>\n

\"\"<\/p>\n

Prof. Tri juga menjelaskan bahwa meningkatnya persaingan antarperguruan tinggi, pengembangan kelas internasional, serta penguatan program studi menjadi tantangan yang harus dihadapi melalui peningkatan kualitas layanan.<\/p>\n

Selain itu, komitmen FEB UNS menuju akreditasi internasional AACSB semakin menuntut terwujudnya tata kelola dan budaya pelayanan yang unggul di seluruh unit kerja.<\/p>\n

\"\"<\/p>\n

Pada sesi pertama, peserta memperoleh materi Pelayanan Prima yang disampaikan oleh Rio Permana. Materi ini menekankan pentingnya membangun budaya pelayanan yang berorientasi pada kepuasan pengguna layanan melalui sikap profesional, empati, responsif, serta kemampuan memberikan solusi terhadap kebutuhan maupun keluhan pengguna layanan.<\/p>\n

\"\"<\/p>\n

\"\"<\/p>\n

Sesi berikutnya menghadirkan Muh. Akbar Rahmansyah yang menyampaikan materi Komunikasi Efektif. Dalam sesi ini, peserta diajak memahami pentingnya komunikasi yang jelas, persuasif, dan beretika dalam membangun citra institusi serta menciptakan hubungan yang baik dengan masyarakat. Melalui penyampaian yang interaktif disertai diskusi dan praktik, peserta memperoleh pemahaman mengenai teknik menyampaikan informasi secara efektif, membangun kepercayaan publik, serta menghadapi berbagai situasi komunikasi dalam lingkungan kerja.<\/p>\n

\"\"<\/p>\n

\"\"<\/p>\n

Kegiatan ini menjadi bagian dari upaya berkelanjutan FEB UNS dalam meningkatkan kualitas sumber daya manusia sekaligus memperkuat budaya pelayanan sebagai fondasi tata kelola institusi. Dengan kompetensi pelayanan dan komunikasi publik yang semakin baik, diharapkan seluruh tenaga kependidikan mampu memberikan layanan yang cepat, tepat, ramah, profesional, serta mendukung terwujudnya FEB UNS sebagai fakultas yang unggul dan bereputasi internasional.<\/p>\n

Pelatihan ini juga sejalan dengan komitmen FEB UNS dalam mendukung Sustainable Development Goals (SDGs), khususnya SDG 4 (Quality Education) serta SDG 16 (Peace, Justice and Strong Institutions).<\/p>\n

\n","protected":false},"excerpt":{"rendered":"

Fakultas Ekonomi dan Bisnis (FEB) Universitas Sebelas Maret (UNS) menyelenggarakan Pelatihan Pelayanan Prima dan Komunikasi Efektif bagi Tenaga Kependidikan pada Senin (20\/7\/2026) di Ruang Classroom 2 Lantai 5 UNS Tower. 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